Account Recovery
Hi
Solution:
Jump to solution
You can track the status of your request through https://pubgmobile.live/status. You'll need to navigate to the recovery page, @minsted-kun.
If your recovery request is rejected once, you unfortunately cannot submit another request through the community support form. Should you still require further assistance, please reach out to the customer through in-game or by sending an email to service@pubgmobile.com....
40 Replies
i send a recovery request from link https://pubgmobile.live/support
i dont see my id but
my id is 5175040708
@Quendi
Google Docs
PUBG MOBILE — Community Support
yes
i dont
see
but
But what?
Solution
You can track the status of your request through https://pubgmobile.live/status. You'll need to navigate to the recovery page, @minsted-kun.
If your recovery request is rejected once, you unfortunately cannot submit another request through the community support form. Should you still require further assistance, please reach out to the customer through in-game or by sending an email to service@pubgmobile.com.
no
Ah right, I forgot about it.
this
but
@Quendi
i send 2 days ago
Just like quendi mentioned.
You cannot submit another request as your previous request is rejected.
Did my message got deleted?
Yes.
okey @Quendi thanks for helping
I was mentioning the official email.
quendi
i have
question
too
i send recovery request in game but all 4 of them rejected but all the informations correctly
Did you used cheats, traded accounts?
no appeal
bro
thats account recovery
You said 4 recoveries.
I was asking if you used cheats or traded accounts.
If it's a reason it's rejected, your account is lost.
not to off them
Right
When did you lost an account?
march
And what happened to your account? Main Device Lost?
Or lost it's access via second verification?
My account has been unlinked
Well, did you lost main Device with the main account?
Or did you reinstalled the game without noticing that account was unlinked?
i dont lost main device
with account
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or trying to submit an in-game account recovery request from an unfamiliar device. We're unfortunately unable to confirm the information you provided, so you'll need to contact customer service should you require further assistance.
I last logged into the account 3 months ago.
the form was locked 3 months
You'll need to contact the customer service. We're unfortunately unable to help you through here.
thats opened 1 month ago
i contact
Dear player Hello, Thank you for reaching out to us. We understand that you are worried and attach great importance to the problem you are experiencing. We have submitted and verified to the system that your account request could not pass the review due to [incorrect answer to the verification question or not answering the questions with the most used device]. In order to ensure the safety of account ownership, we cannot re-bind the game account you have submitted at this time. At the same time, the system will provide you with a re-request opportunity after 7 days, we recommend that you remember the situations in the past game, when the re-request period comes, go to the login screen again, select [Help] in the upper right corner > the problem scenario you encountered, click [Account Recovery] and add the necessary information for the complaint, the system will review it for you as soon as possible. For the specific appeal period, please refer to the actual appeal page. Thank you for your love and support for PUBGMOBILE, if you still have more questions in the future, please contact us in time, we will do our best to help you. Best regards, PUBG MOBILE Customer Support Team
says this
yes all the informations correctly
i think that is bug
form bug
yes brother
i will check it 3 times
Please avoid sharing inaccurate or unnecessary responses in this channel, @minsted-kun. We appreciate your willingness to help, but we kindly ask for your patience when a moderator is already handling the situation. Thank you for understanding.
Ok, I'm waiting if you are done handling it. My bad.
what i do please help me quendi
This is not something we can assist you with through the community channels. The only way to submit an account recovery request is through the in-game customer service or by visiting https://pubgmobile.live/support.
Please note that the community support form allows you to submit an account recovery request only once. If your request is rejected, we, unfortunately, cannot assist you further through this channel. Your next step is to contact customer service directly through in-game—be sure to provide accurate information and submit the request from a familiar device.
Alternatively, you can reach out to customer service via service@pubgmobile.com for any additional questions or concerns. Please understand that we are unable to review or verify the information you submit through the in-game customer service. We're also unable to help you in any way through here. Thank you for your understanding.
thank for helping
@Quendi
❤️
Anytime! Feel free to create a new post if you have any other questions related to PUBG MOBILE.
@Quendi
do something this person
scammer
Please refer to this announcement for more information and remain cautious, @'richerzxrs. Never share your personal account information with anyone.
They get banned from this server, but we're unable to handle what happens outside of the server. You can block the user and report them to Discord.
oke