need help with recovering an account
I tried requesting help thru service@pubgmobile.com but I continue to get automated responses after a week of trying I have every type of proof or answers since it’s my account I gave them everything and still cant get to connect with a real agent it’s all automated response with not help can anyone assist me or that’s been in the same situation any recommendations?
30 Replies
Solution
Hello sorry for the late response didnt have the notifications on here this is what i got from support i figure ill just wait to see what they say
Hey 👋 no worries. Just to let you know, you still have to submit an account recovery request from either the community support form or through the in-game tool to be able to recover your account.
You cannot recover an account by emailing.
I have been trying to make a claim but they keep saying this
tried and still continue getting this
whenever i email i get this response where they say the account its on abnormal status but they been saying the same since the first time i contacted them its just a loop where they tell me to wait 2 days then they reply the same thing no help at all for past weeks 😭
In that case you can submit a recovery request through the community support form. ^
same thing here just telling me to wait for help
it didn’t let me add more than one vid for proof is that normal?
I summited either way thanks for help have a good day 🫡
Yes, you need to add everything in one video.
@delfin they sent me this what does it mean could you explain
Didn’t know that 😪
is there anyway I could put the rest only added one vid of the purchases done through Midas buy where I would get charged to my bank
Please create your own post.
Ok
You can only submit one request, it is not possible to submit it again.
Taught it was just a limit since I’m on mobile but either way Thansk for the help been more helpful than support atp hopefully something can be done I’m here if any more info needed
I got screenshots of everything
You just need to submit previous purchase records.
Got that thanks for help 🫡🫡
Hi, any update? I am in the same situation 100%. I have every proof but no real answer from the support. In-game recovery is declined like yours. Tag me please if you answer. Thanks 🙏
Thank you so much 👊🏽 i did it rn. Do you think its gonna help? I have every proof for years back.
You'll just need to wait for the results. It is hard for me to comment on that since the requests are not checked by moderators. They are checked by PUBG MOBILE Operations Team.
You can follow the status of your request from https://pubgmobile.live/status.
Hey 👋 it got rejected maaan.. any other advice? I made video of my screenshots when i was in the account and lot of uc buy receipts and still nothing. What do they looking for ? I cant believe how can support be that useless man.. 🧍♂️ can i do another recovery? Cuz I tried rn but i didnt see anything new submitted. Ty 🫡
Still your account hacked?