Recovery in support
Hello everyone, has anyone encountered such a problem? I want to apply for account recovery due to hacking, but after passing the first windows with the reasons and a few questions on the knowledge of support, I am transferred to the ever-loading screen. I tried to log in from the phone, everything works, but the application is rejected there, because I need a native main device, and I can't apply on it because of the download...
10 Replies
Hello, @Cl7uCoK_l7po9yKToB!
Could you please share a video recording of the issue and include your numeric user identification?
oh and hello there @Quendi
not again :/
well, i shouldnt just say that in first place
his application got rejected thats why he said.
i know, but my brain just forgot.
my brain is definitely Dumb-cell made.
Account ID 5981431365. In the video at the end, I am transferred to the next window, where there is an eternal download, vpn does not help. Maybe my device somehow affects, since it's from Honor and there are no google play services on it, and the game was downloaded from AppGallery
Huawei appstore?
Yep
I see.
Can you perform a routine repair of the game from the login page and see if it helps, @Cl7uCoK_l7po9yKToB?
I tried to apply through the second account, to which I received an auto-reply with a link to the correct submission, I tried both through the "help" tab on the login page and through the browser, nothing helped. I have an idea to download the game from another source on the Internet, but I'm afraid it won't be safe, it still seems to me that it's my device.