Coudlfare SFU: Can't consume media in lahore region, it's status is in re-routed

Hello cloudflare team, regarding cloudflare SFU, there have been an issue that we have been facing in last couple of day, suddenly the consuming of media stream stopped working in lahore (pakistan) regions while it was working in the rest of the world. We were able to produce the media but we were not able to retrieve it, when we use VPN we were able to retrieve the media as well. When i checked in cloudflarestatus.com, the lahore region was in re-routed status, but even with that doesn't SFU webrtc traffic should keep working and connect me to the other nearest region? Now this issue presisted for a week I think and now it has started working again normally. The strange this is lahore region is still in re-routed status Can someone explain what was the cause of the issue and whether there was bug from cloudflare side and will it happen in future? Thanks
1 Reply
SuperHelpflare
SuperHelpflare3mo ago
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email. Some issues, such as Account or Billing related issues, cannot be solved by the community. Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place. For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs

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