I need help to recover my account

I recovered my account 4 months ago through the form link but I was stolen again I want to recover my account but when I submit the request my request is not sent and does not appear in the request status link and I cannot submit from within the game because the thief submitted incorrect requests in order to disable the account recovery tool I want help please I want a second chance to use the account recovery tool or something else because it is not fair that I cannot provide my account information and recover it.
Solution:
You can Submit an Recovery using the link: https://pubgmobile.live/support > Recovery
Google Forms: Sign-in
Access Google Forms with a personal Google account or Google Workspace account (for business use).
Jump to solution
18 Replies
Solution
minsted-kun
minsted-kun5mo ago
You can Submit an Recovery using the link: https://pubgmobile.live/support > Recovery
Google Forms: Sign-in
Access Google Forms with a personal Google account or Google Workspace account (for business use).
! حسو
! حسوOP5mo ago
When I place an order, my order does not appear in the order status and I do not receive any response after more than a week
minsted-kun
minsted-kun5mo ago
What order?
! حسو
! حسوOP5mo ago
Account recovery request* Google Translate is wrong
minsted-kun
minsted-kun5mo ago
You can track your status on recovery here: https://pubgmobile.live/status
! حسو
! حسوOP5mo ago
My request does not appear here because I submitted a request 4 months ago and it was approved But I got robbed again. @minsted-kun can you help me?
minsted-kun
minsted-kun5mo ago
You have to make the recovery again. How did you get hijacked after you got the access back?
! حسو
! حسوOP5mo ago
But when I do that, the request is not sent. There is a person, my friend, who told me that he would exchange his account with me. I gave him my account and he blocked me. and i have full conversations Is there a way to submit an account recovery request again?
minsted-kun
minsted-kun5mo ago
That is not allowed. If you participate in those, you are taking your own loss.
! حسو
! حسوOP5mo ago
But I am a victim of fraud and I have all my account information and I want to recover it
minsted-kun
minsted-kun5mo ago
Again, if they exchange an account, do not do this. That is account trading and is against game TOS.
! حسو
! حسوOP5mo ago
I know that, but don't I have the right to recover my account with the account information? I have all the information, even the purchases.
minsted-kun
minsted-kun5mo ago
Refer to this message. Even them cannot help you recover because you violated the Game TOS.
! حسو
! حسوOP5mo ago
But in the account recovery tool there is an option that the account was stolen in the exchange How can this prevent my help? This is in the reasons for account theft within the game.
minsted-kun
minsted-kun5mo ago
Again, If you Participate in Account Sharing or Trading, You risking losing your own account and not only that, You Break In-Game TOS, Keep that in mind in the future.
! حسو
! حسوOP5mo ago
No description
! حسو
! حسوOP5mo ago
Is this from you?
minsted-kun
minsted-kun5mo ago
No That's an scammer, ignore and report. Only official support don't use Discord accounts for that. You have to contact them via email: service@pubgmobile.com

Did you find this page helpful?