I need support to recover my account
This is the 3rd time I get the same response of being rejected from the previous 3 claims submitted of recovering my old account, any suggestion or advice to gain my account back, I have screenshot proof that I own the account but the support don't want my guessed correct/innacurate info for matching the previous records last year in my account plus how can I post in support channel
Solution
Hello, @ajpue!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the claim results, you can submit a support request through the official support subreddit with a description of the issue and your numeric user identification, and wait patiently for a response.
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the claim results, you can submit a support request through the official support subreddit with a description of the issue and your numeric user identification, and wait patiently for a response.
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