Help me
Hello, today I woke up and saw that I can't access my account and it asks me to verify a number that doesn't exist. The truth is, I don't know that number and I can't access it through Twitter or Facebook. I'm worried and I would like to know if you can help me access my account again.
Solution:Jump to solution
So you can attempt to recover via https://pubgmobile.live/support
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31 Replies
Did you tried tapping obtain code?
A wait
You maybe got hacked.
Solution
So you can attempt to recover via https://pubgmobile.live/support
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If I was hacked, I don't have access to that phone number or email.
They are using it right now
🥺🥺💔
@minsted-kun
What I did was send a report directly from the game that I wanted to unlink the email and the number that the account has and I filled out all the data with the information they asked me for and I put a recovery email and sent that form and it told me that I should wait 7 days. I will still send the screenshot.
If you filled the account recovery claim you should wait for the reply from them
In the worst case if the hacker will see you made the claim and might ban your account
but lets hope that doesn't happen
if you put all the information corectly you will get your account back
Thanks men 🙏🏼🙏🏼
Bro this happened to me too but different things i csnt login with my number it says account doesnt exists
@minsted-kun
How can I see the progress of my application?
Google Docs
PUBG MOBILE — Community Support
For email, wait 7 days.
I will wait the 7 days from the report I made in the game to see what results I get and if not I would fill out the form you sent me to see the process but right now I was checking the reports from the link you sent me and mine doesn't appear, perhaps because it's from the game?
@minsted-kun
You have to remember what UID you put
And look where it is.
I'm checking but my UID doesn't appear so I just sent the direct report from the game
I see
If it's from the game, just wait.
I haven't filled out the form you sent me yet, waiting 7 days for the game report, or can I still fill it out now even if I reported it in-game and it wouldn't affect me?
Okay, I'll wait the 7 days. If in that case the 7 days pass and I don't receive a response, I'll proceed to fill out the form.
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In the part of the email that says if it has any linked, the truth is that it doesn't and there was one but that email couldn't be accessed and I was never able to delete it, what could I put in that case?
4 or 5 years ago they tried to steal it and I was able to recover it, but there was an email and a number left which I could never remove because it asked for a code, but I usually had my account with Facebook and Twitter.
When I am asked for the registration time on the form, what should I put?
@minsted-kun
what does that question mean?
It's mean when you create your account.
You can explain this in your answer to the question.
@delfin🐬 Can you explain this question? I can't understand it.
Ok perfect
Account creation date
And if I don't have a date for when I created the account, what could I do in that case? We've been talking about it for 7 years, and the truth is, I have no idea when I created it.
what can I write in that space?
It is your responsibility as the owner to know this information, we cannot help you with it.
I suggest going through old screenshots or purchase receipts to get the date.
Hey delfín I do have all this information and I do know how to file claim properly because I had a different incident less than 3 months ago and that’s quite the reason why I’m here I got everything but the system doesn’t let me file claim until next month and I’m a bit scared that the scammer might ban my account, I got everything Twitter linked email logs uc receipts names. Everything. Scammer changed my number and turned second verification on.
Scammer was a 4yr old “friend” so yea I’m a bit stuck and I would appreciate the help or advice what I should do on my situation.
I understand you, it's just that I don't have almost any screenshots from when I started playing because, as I told you, I never thought they would try to steal my account. I also have some, but when I played competitively and when I was shopping, I have them from 2021, and from before, I don't have any screenshots on record, they were straight from the game 🥺🥺
We unfortunately cannot help you regarding this. If you do not know the date you can answer the question as best as you can and explain the situation.
You can submit an account recovery request from https://pubgmobile.live/support > Recovery.
I will try to answer the question in the best way possible.