Account got hacked
Hi #pubg-mobile
My account got hacked, can someone bring me in contact with PUBGM. I have tried recovering my account but it doesn't go through.
I don't have access and the hacker is already using my account.
Please help me out, I have proof that it is mine account.
Solution:Jump to solution
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information....
12 Replies
Solution
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
@JavedKhan I tried it, but I get a auto generated message. Through the game my request isn't being accepted, the game declines it
@delfin I have also done that, they refer me back to the game
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can contact (service@pubgmobile.com) for further assistance.
Submit the claim through your regular device
I'm using the regular device but it keeps saying it not my regular device
Have you reinstall it?
Yeah
Submit a recovery form link given belows if you're rejected there, you can contact PUBG Mobile Customer Service Team by mail (service@pubgmobile.com) for further assistance about your hack/stolen account.
Okay, thank you
You're welcome