What Data is Collected when Self-Hosting?
Hi, everybody. I am about to implement Typebot for a customer facing use case in the EU (via self-hosting). Thus I need some information on what information Typebot saves when self-hosting out of the box (e.g. session cookies, IP addresses and such). Does anyone know of any documentation regarding this?
Even tough self-hosting, I need to inform the users of the solution about this via data privacy policy and I need to know what to write in there :-).
10 Replies
We track nothing on self hosting instances
You definitely don't. I was just wondering what we are tracking (maybe without knowing it, as I am not a coder). I am assuming we are tracking IP addresses for example, in order to remember sessions.
No we only collect what you set up on your bot
As a user of a typebot (the web chatbot itself) You are bound to what the chatbot creator has set up in terms of data collection and data handling. We do not collect any personal data from chatbot users. We do not use behavioral insights to sell advertisements. We will never collect or store any personally identifiable information and we will never abuse your user’s privacy. If the Remember user setting is on, data is stored to either local or session storage of the browser. This is to remember the user's answers if they leave the chatbot and come back later.
So for us, as Typebot self-hosters, this part is relevant for our chatters: "If the Remember user setting is on, data is stored to either local or session storage of the browser. This is to remember the user's answers if they leave the chatbot and come back later."
Meaning that (when using "remember user") we, as hosters, store the chatters conversation and his IP address - did I interpret that correctly? Just asking because I will have to include it in my privacy policy.
I am only asking regarding Typebot itself. Any third party tools and integrations have nothing to do with Typebot, of course, and I will have to figure that out with them.
Why IP address?
If your bot is indeed connected to a IP detection service, then yes, otherwise, no
When we say data is stored locally we are talking about the chatbot state, we don't have to save the IP address for that
That's cool! So nothing else other than the information the user inputs into the chat itself is stored by Typebot. And a session cookie.
No cookie, but a sessionId in session or local storage yes 👍
Fantastic. Could you maybe let me know if the session cookie expires after a certain time period?
Like I said, no cookies, only session or local storage, you choose in bot Settings
We don't control the expiration of these storage