Help removing workers anti-abuse rate limit from my account

Hello! I'd like to clarify right away that I'm on a paid Workers plan. Recently, I started experiencing strict anti-abuse rate limits for my Worker. In the Events tab, I see rate limit block events with Rule ID: worker. I'm using the Worker as an API gateway, and many requests come from a single IP address (from my own services running outside the Cloudflare network). This is a normal setup, and there's no abusive traffic involved. I kindly ask you to remove the anti-abuse rate limits from my account, as this is affecting my business. Support ticket: 01667065
6 Replies
Hard@Work
Hard@Work4mo ago
Are you using your own custom domain, or workers.dev?
Maxson
MaxsonOP4mo ago
Custom domain
Hard@Work
Hard@Work4mo ago
And are you on Workers Paid?
Maxson
MaxsonOP4mo ago
yes, I’m on a paid plan @Walshy | DevPlat EE can you help please?
Walshy
Walshy4mo ago
removed
Maxson
MaxsonOP4mo ago
thank you!

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