Claim declined. Please file your claim using a regulardevice. (30400044)
I tried to recover my account after the theft, as a result, I will not be able to send a recovery request because this error appears, although I have been using the same device for a long time, at the moment I cannot log in to it (my ID is 581051390)
Solution:Jump to solution
Try to Claim on your regular device on which you play the most or oftenly.
In addition you can submit account Recovery Compliant, If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
For manually reviewed your case...
7 Replies
Solution
Try to Claim on your regular device on which you play the most or oftenly.
In addition you can submit account Recovery Compliant, If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
For manually reviewed your case
i already did, but i didn’t get any feedback
Your request status
thank you, and, Where can I see the feedback if it passes the verification?
https://pubgmobile.live/status
Recovery <
Want to recover my hacked account #questions
Unfortunately the hacker format my mobile through Google command and my prime linked account Facebook has been removed, now I only recover my Facebook account, the hacker stole Gmail and Facebook, when I recover my Facebook I notice my Facebook linked has been removed
And when I try to recover it by my main cellphone it's give me message
Claim declined. Please file your claim using a regular device. (30400044)
Because he format my phone pubg don't recognize it's my prime cell phone please help me #questions