Missing UC Purchase via O2 Mobile Credit (249.99 CZK) – Player ID 51651254593
Hello, I need help with a missing UC purchase in PUBG Mobile.
On July 29th, 2025 at 17:01, I purchased UC for 249.99 CZK using my O2 mobile credit (Czech Republic). The money was deducted, but I never received the UC.
Details:
• Player ID: 51651254593
• Nickname: Filip1823
• Payment Method: O2 Mobile Credit
• Amount: 249.99 CZK
• No order number received (because it's mobile payment) I’m attaching a screenshot of the payment confirmation from my mobile carrier (O2).
I already tried in-game support and their email, but the mailbox was not working. Please assist me in resolving this issue. Thank you!
• Nickname: Filip1823
• Payment Method: O2 Mobile Credit
• Amount: 249.99 CZK
• No order number received (because it's mobile payment) I’m attaching a screenshot of the payment confirmation from my mobile carrier (O2).
I already tried in-game support and their email, but the mailbox was not working. Please assist me in resolving this issue. Thank you!
Solution:Jump to solution
Hello @Dav1.
Please reach out to the in-game customer service for further assistance with this....
1 Reply
Solution
Hello @Dav1.
Please reach out to the in-game customer service for further assistance with this.