Please help me recover my hacked PUBG Mobile account - ID: 51534328338
Hello. My PUBG Mobile account was hacked on July 1st. After the hack, someone linked it to other social media accounts and changed all the information. I completely lost access and can no longer log in.
I have already contacted official PUBG Mobile support through the proper channels. However, after I deleted and reinstalled the game, my device is no longer recognized as trusted. Because of this, I cannot submit a recovery request in the "Hacked Account" section anymore.
I am the original owner of the account and I can provide any evidence needed to prove my ownership. First, I need to restore trust to my device, and then recover my account.
Here are my account details:
Original in-game name: BABYŦ٭ं (it was changed after the hack)
Current ID: 51534328338
Account created: 2021
Level: 82
Last device used: Xiaomi Pad 6
Previous nickname: ASEMA MOMMY
Clan: CHENBAN FAMILY
Please help me get my account back. I don’t know where else to turn. I’ve tried so many things, but nothing worked. No one is helping me. I just want to get my account back. I’ve played for many years, spent money on it, and truly loved this account.
Thank you in advance.
I have already contacted official PUBG Mobile support through the proper channels. However, after I deleted and reinstalled the game, my device is no longer recognized as trusted. Because of this, I cannot submit a recovery request in the "Hacked Account" section anymore.
I am the original owner of the account and I can provide any evidence needed to prove my ownership. First, I need to restore trust to my device, and then recover my account.
Here are my account details:
Original in-game name: BABYŦ٭ं (it was changed after the hack)
Current ID: 51534328338
Account created: 2021
Level: 82
Last device used: Xiaomi Pad 6
Previous nickname: ASEMA MOMMY
Clan: CHENBAN FAMILY
Please help me get my account back. I don’t know where else to turn. I’ve tried so many things, but nothing worked. No one is helping me. I just want to get my account back. I’ve played for many years, spent money on it, and truly loved this account.
Thank you in advance.
Solution
Hello, @Asema!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
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