Why you dont want to give my account back and i cant make anu new requests
Dear PUBG Support Team,
I am writing to request assistance in recovering my PUBG Mobile account.
On April 27, 2025, I attempted to recover my account, but I accidentally removed the Facebook login method during the recovery process. Since then, I have been unable to log in using Facebook, and the game prompts me to create a new PUBG profile instead.
Here are the details of my original account:
In-Game Name (IGN): ¥FaneTrotil¥
User ID (UID): 547174567
Approximate Last Login: April 27, 2025
Previous Login Method: Facebook
Friends I used to play with: GiutzaM, THEBOOKER, MirelaMusat
I kindly ask that you help me regain access to this account .
I am the original owner of the account and can provide any additional information required to verify my identity.
Thank you very much for your help and support.
Best regards,
Marian Mihai

Solution:Jump to solution
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....
6 Replies
Solution
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.
How could I send the request if I no longer have access to that account. I mean, I spent over 700 euros on events, I made the mistake of removing the social media login and now when I try to get it back, I can't. WHY?
?
Please send an email to service@pubgmobile.com for assistance.
What this means?

I try to send a request from the phone where i play every day
If you need assistance with account recovery, please send an email to service@pubgmobile.com.