I lost my 2fa key
I lost the 2-factor authentication key And now I can't log in Not on my computer or on my cell phone. I also don't have the backup keys, What should I do? I need to log into my cloudflare to access my business email. I received the password in this email.
I believe that the 2-Factor Authentication keys were not configured correctly on my mobile device (Google Authenticator) because they do not appear in my TOTP app.
7 Replies
Support AI
I understand your situation. According to the documentation, if you don't have access to your 2FA account or backup codes and cannot currently generate a 2FA code, you can use a verified device that you have logged in from before to request a temporary access code.
To do this, follow these steps:
1. Go to the Two-Factor Authentication page and select Try recovery on Lost all 2FA devices and backup codes?.
2. Select Begin recovery.
3. A 6-digit access code will be sent to the email address associated with your Cloudflare account.
4. Enter the temporary access code into the Cloudflare Dashboard and select Verify email.
5. Select Verify device. This checks whether you are using a device that has previously logged into your account.
If you see Device verified, you will receive an email within 3-5 days with instructions to regain access to your account. Please note that this process cannot be expedited.
If you see Device verification failed, you may be able to try again considering the following:
* Your browser may be set to clear cookies on exit or after browser or OS upgrades. This interferes with the device verification process.
* You may be using anti-malware or other software that automatically clears your browser cookies and makes your device unrecognizable by Cloudflare's Dashboard.
If you are still unable to verify your device, follow the instructions shown in the recovery workflow. (Source: https://developers.cloudflare.com/fundamentals/user-profiles/2fa/)
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This is an AI generated response, it may not be 100% accurate. Please validate the output. You can ask followups by replying to this message or mentioning me.
meu celular está dizendo que não tem chaves de acesso aplicáveis neste dispositivo.
Support AI
Parece que o problema está relacionado à configuração do Google Authenticator no seu dispositivo móvel. De acordo com a documentação, se você não consegue encontrar as chaves de acesso no seu aplicativo TOTP (Google Authenticator), é possível que as chaves não tenham sido configuradas corretamente.
Você pode tentar transferir as chaves de autenticação do Google Authenticator de um dispositivo Android para outro, seguindo as instruções da documentação do Google: https://support.google.com/accounts/answer/1066447?co=GENIE.Platform%3DAndroid&hl=en&oco=0 (Source: https://developers.cloudflare.com/fundamentals/user-profiles/2fa/)
Além disso, você também pode tentar reconfigurar as chaves de acesso no seu dispositivo móvel, seguindo as instruções da documentação da Cloudflare: https://developers.cloudflare.com/fundamentals/user-profiles/2fa/
Se você continuar tendo problemas, é possível que precise seguir o processo de recuperação de conta que mencionei anteriormente. (Source: https://developers.cloudflare.com/fundamentals/user-profiles/2fa/)
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This is an AI generated response, it may not be 100% accurate. Please validate the output. You can ask followups by replying to this message or mentioning me.
?login-help
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don't know the email: https://dash.cloudflare.com/forgot-email
Have you tried these?
i had tried change my password, couse i know my email. I cant acess my dashboard becouse a dont have the 2FA. now a send email throught this link https://dash.cloudflare.com/login-help. Thanks for the help