Account recovery
Hello, I lost access to my PUBG MOBILE account because it was linked only to a Facebook account that has been permanently banned.
My last login was on 2020/02/23, and I have strong evidence of ownership, such as:
Two purchase receipts
Names of friends I used to play with
The same device I played on is still with me
Is there any hope or possibility to recover the account? I don't want to waste time trying if the system rejects all such cases automatically.
Thank you in advance
Solution:Jump to solution
Hello, @YousefD!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery....
2 Replies
You can try to seek customer service through email.Or through community links.
https://pubgmobile.live/support
Solution
Hello, @YousefD!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.