Hacked account
My phone was hacked and I am willing to provide all the details to pubg mobile but my claim from account recovery tool doesnt get claimed. they tell me to claim it from regular device, since i shared my account with two of my friends and I tried with their device too but it doesnt get claimed and I tried emailing pubgmobile support team to atleast tell me which is the regular device but they failed to help me on that. So is it impossible for me to get my account back and stop asking help to support team? i have been contacting them for more than a week trying to give every evidence that i have from uc purchase to tournament registered from that account to me posting my account in social medias. #pubg-mobile
Solution:Jump to solution
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information....
1 Reply
Solution
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.