Help me
- Issue Summary:
My registered email account was permanently deleted, preventing me from receiving verification codes. I urgently need to update my account's email address to restore access.
- Requested Action:
Please link this new email address to my account:
lonyal595@gmail.com
- Device Information:
- Primary device: Tecno Pova 6 Pro (Android)
- Secondary device: iPhone 11 (iOS)
- Account Details:
- Original registration date: May 15, 2020
- First login on current device: August 1, 2025
- Average play time: 4+ hours daily (sometimes more)
- Connected social accounts: Facebook, Twitter
- Additional Verification Options:
I can provide verification through:
- My connected Facebook account
- My connected Twitter account
- Any other required identity confirmation
- Special Notes:
- This is my legitimate account with significant progress
- I have not shared login credentials with anyone
- I'm the sole user of both registered devices.
Solution:Jump to solution
Hello, @Dano・Fighter!
Please reach out to the in-game customer service for further assistance with this....
4 Replies
Solution
Hello, @Dano・Fighter!
Please reach out to the in-game customer service for further assistance with this.
I have sent support. Is my stuff complete? Do I need any more information?
You may directly ask the customer service instead. We're unfortunately unable to help you through the community. The email for the customer service is service@pubgmobile.com.
Thanks