Log in problem
Hi, i have a problem with my account log in, so basically i changed email and now i can't link my socials cuse i need to wait 7 days so i tried to log in with my number and i don't see croatia anymore what should i do?
Solution:Jump to solution
521551369 was checked and found that the linked phone number is +49 17***11, which is from Germany (+49), not Croatia (+385) as described, @BrockFT. Please use the correct country code on the login page.
26 Replies
Hello, @BrockFT!
Can you please share a video recording of the issue you have encountered?
Sure
As u see to change my socials i need to wait 7days with email but i can change if i log in with number , the only issue is my number is Croatian and there is no Croatian prefix anymore
I wanted to ask if there is anyway to log in with my number so it appears that my device is trusted so i can connect my socials or pubg staff can link for me, it's really important cuse I was pubg partner and now i need to bind my game account to creator hub but currently I don't have linked any socials
What is your numeric user identification, @BrockFT? Is your country code +385?
Yes
And what is your numeric user identification, @BrockFT?
Wym
My phone number?
The numeric user identification of your PUBG MOBILE account, @BrockFT. Here is an example: http://www.pubgmobile.live/uid.
Ahhh
My id
Gimmi a min haha
No worries!
521551369
:catok:
Thank you. We will get a confirmation regarding this and get back to you.
Sure:PeepoBlush:
Hey sorry, i read now the chat and i think i understand wrong so what i mean is that I can't log in with mobile number cuse i live in croatia, the number linked is german and has +49 as prefix but maybe i solved now
What is this
Make your own ticket
Nope
Probably an issue with your current browser. It works fine for me. Also, the link is completely safe.
Okay, thanks for the information.
Solution
521551369 was checked and found that the linked phone number is +49 17***11, which is from Germany (+49), not Croatia (+385) as described, @BrockFT. Please use the correct country code on the login page.
Yeah i explained wrong
The thing is I don't have that phone number cuse i left it in Germany when i was on vacation I don't have it on me now
Can you like ask pubg to send you my number? So i can log in with it cus it's the only way right now to link my socials on my account for creator hub
No, unfortunately. Please reach out to the customer service through in-game or by sending an email to service@pubgmobile.com should you require further assistance.
Ok thanks
@Quendi i finnaly find the phone number
But im not recieving the code
:amiajoketou:
+49 1785024711
If you're unable to receive verification code text messages, tap this link to watch a video that outlines some common solutions, @BrockFT.
You can also try the following:
If you are unable to receive verification code text messages, please confirm that the phone number you used is the same phone number that is linked to the game account. If so, please try the following steps:
1. Ensure that you didn't enter the number "O" before the phone number.
2. Try changing your network environment (4G, WiFi, etc.).
3. Contact your mobile carrier to see whether the message is being blocked, and if it is, request for it be unblocked.
4. Uninstall any spam block apps on your device which could be blocking the message.
5. Ensure that your cell service is not currently interrupted by your carrier due to a lapse in payment.
6. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.
7. If you haven't registered an account yet, please use your social media account to register one or login as a guest to bind your email/phone and then try to get the verification code again.
If the issue still persists, please reach out to customer service through in-game or by sending an email to service@pubgmobile.com.
Oh okok thanks