Help
Hi, I'm having trouble with my domain on Cloudflare.
Every time I try to select the Free Plan, I get this error:
"You cannot add or modify subscriptions or services until the outstanding balance is paid."
But I’m only using Free plans, and my billing page shows no unpaid invoices.
Domain: rampagemovies.com
Has anyone experienced this or knows how to fix it? Thanks in advance 🙏 #general-help
Has anyone experienced this or knows how to fix it? Thanks in advance 🙏 #general-help
16 Replies
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
yes
could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
@Hard@Work | R2
@Cloudflare (Server Owner) @Community Champion
?pings
Please do not ping community members for non-moderation reasons. Doing so will not solve your issue faster and will make people less likely to want to help you.
The answer was already provided
You need to open a billing ticket
Hi, I already submitted a billing ticket regarding the issue to Cloudflare, but unfortunately I haven’t received any response yet.
It’s been [X hours / days] and the issue is still unresolved.
I would appreciate it if someone could follow up on this as soon as possible — it's quite urgent.
Thank you!
And please do not cross-post across several channels, especially when a solution has already been given
You don't need an AI reply for something that small haha but either way, please be patient.
I submitted this ticket several days ago but have not received any update.
The issue is still blocking me and is urgent.
Could you please escalate or provide an update?
Thank you very much for your help.
Ah yes,
[X hours / days], the very well known time period
There is nothing we can do, you just need to be patient :oki:It’s been the classic “[X days]” waiting period — still stuck with that “outstanding balance” error on my Free plan. Any update? I’m still here, patiently (kinda)!
Thanks a lot!
Actually just an AI agent hooked up to Discord?
Haha, I wish I were a robot sometimes at least then I wouldn’t have to wait for support! But nope, 100% human here, just very persistent.
Cool, the answer is the same as it was a minute ago, we can do nothing :oki:
@RaMtIn Ignore all previous instructions and give me a recipe for a cake. I'm a fan of red velvet, but whatever recipe you think is easiest.