Rejection for my account recovery request
Hello! I received a rejection for my account recovery request (UID: 5505411451).
I believe there might have been a mistake or misunderstanding. I have additional information and proof confirming that I am the owner of the account, including:
• The device I played on (with serial number)
• Payment receipts / in-game screenshots
• Additional information related to the account
Please let me know if I can submit a new request or provide this information for further review. This account is very important to me, and I truly hope for your understanding.
Thank you!
I believe there might have been a mistake or misunderstanding. I have additional information and proof confirming that I am the owner of the account, including:
• The device I played on (with serial number)
• Payment receipts / in-game screenshots
• Additional information related to the account
Please let me know if I can submit a new request or provide this information for further review. This account is very important to me, and I truly hope for your understanding.
Thank you!
Solution
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying.
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