No puedo iniciar sesión
Buenos dias/noches
Les explicaré, volvi después de mucho a intalar Pubg Mobile pero al intentar iniciar dice que necesito verificar mi identidad enviandome un SMS a un numero telefonico.
¿El problema? En el lapso que no jugue yo cambie de teléfono y numero asi que 1ro no puedo hacer lo que me pide y cuando intento comunicarme con el soporte dice que no puedo por que ese dispositivo actual es desconocido para la cuenta por lo que no me deja mandar un correo o reclamo al soporte
¿Que puedo hacer?
5 Replies
Hello @Zorritoh
You are only allowed to use English in this server. Please rewrite your question.
He's trying to file a claim from what I can tell.
Good morning/evening
I'll explain. I reinstalled Pubg Mobile after a long time, but when I tried to launch it, it says I need to verify my identity by sending a text message to a phone number.
The problem? During the time I wasn't playing, I changed my phone number and phone number, so first, I can't do what it asks, and when I try to contact support, it says I can't because the current device is unknown for the account, so it won't let me send an email or file a complaint with support.
What can I do?
P.S.: I'm using a translator in case some or many words aren't understood.
Solution
You can submit account recovery request through community forum,
https://pubgmobile.live/support
Gracias