I Cannot Create a Request
Hello Good Evening, Good Luck, my account was stolen from me by sending a form on May 15th. They told me to wait 90 days to send a form and that day has passed. Now I can't make a request. The game doesn't recognize my device. What should I do? Please help.
Solution:Jump to solution
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....
5 Replies
You can also submit a recovery request through community forum, https://pubgmobile.live/support
PUBG Mobile Customer Service Team,
service@pubgmobile.com
I can't repeat the process from the link you sent. Is there another way? Does it identify your device from within the game? I can't create a request.
Contact PUBG Mobile Customer Service Team in-game or sending a mail to, service@pubgmobile.com
For further assistance.
I can't communicate within the game. I can't create a request because it doesn't recognize my device. Can I recover my account by sending an e-mail?
Solution
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying.