Need Your Support to Get My PUBG Account Back
Hey friends, my PUBG account was stolen through fraud . I’ve provided all the evidence to the company, but the process is going slowly. I really love the game and this account means a lot to me. If anyone knows a faster way or can help, please reach out. Your support would mean the world to me .
Solution:Jump to solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
60 Replies
They not gonna help
Solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
I also used this method, but unfortunately, it did not work — I still receive the same responses stating that the account has security risks.
What is your UID?
5549516213
It looks like your request is still being verified. You just need to wait for the results.
You can view the status of your request from https://pubgmobile.live/status.
Yes, I have seen this, but why does the support team send me that my request has been rejected? What is the explanation for this?
The community support from (https://pubgmobile.live/support) and the in-game recovery tool are two separate processes. Your requests submitted through these processes will not effect each other.
Okay, thank you. I will wait a little while for my request to be reviewed, but I became concerned about this rejection after I submitted all the evidence of my ownership via email.
Through this form if my request is denied will I be able to submit the complaint again using it?
No, you can only submit one request per account through https://pubgmobile.live/support. So make sure all your answers are accurate and to provide all purchase receipts before you submit your request.
If your request gets rejected then you can contact the customer service for assistance.
Thank you for your response. I have already tried contacting customer service via the email service@pubgmobile.com, but I have not received a helpful solution yet.
I understand that only one request per account can be submitted through the form, and I realize that I may not have been fully accurate with the date of the account compromise it occurred between the 1st and 2nd aug I would greatly appreciate any further assistance or guidance on how I can resolve this issue
If your request through the community support form was rejected/ineligible then we unfortunately will not be able to help you through the community. You need to send an email to the customer service again for any questions you may have.
as of now my request is still reviewing and there is no update i really hope it will be accepted but the email i mentioned above never replied to me they told me to try again after 7 days but sadly the hacker removed my only linked account which was twitter the support is not responding to me at all i have spent years playing and paying for the game and i reached midas buy vip8 i also contacted the special support on whatsapp (dima feature) and i am still waiting for their reply my only hope now is with this form and their help
Will the Dima feature be able to help me if they reply? This is my last question thank you
Do you mean the personal customer service assistant feature on WhatsApp from Esteemed Player perks? If so, yes you can either contact them on WhatsApp or by sending an email to service@pubgmobile.com. Both of them are the official customer service team who will be able to assist you.
You should get a reply via email within 7 business days. You will get a faster reply on WhatsApp.
thank you so much i have sent dima all the details questions information and receipts i hope they will reply to me but until now hours have passed with no response i contacted pubg mena but i was talking to them in english should i talk to them in arabic or will they fully understand me
I think both English and Arabic will be okay. If they have a language preference they will let you know~
Thank u for ur help
How i find kim?
In wich app
If you're an esteemed player you can connect your phone number via the in-game customer service tab to access your personal customer service agent.
Did you not do the same thing to get this number?
of course not i lost access to my account but i found dima in midas buy
there is a code with dima written as your whatsapp account should i give it to her for a faster reply
If you found it from https://www.midasbuy.com then you do not need to worry. If you are unsure you can double check the website link again.
I'm not sure what you mean by this...
Yes you can do that if you want, it's up to you. As long as you found the service on the official Midasbuy website (https://www.midasbuy.com/) then it should be safe~
Could you share the link of this page?
The exact link that shows the WhatsApp pop-up.
I've never seen this service on Midasbuy before so I just want to confirm. :catok:
How??? I log in here with my account
Now they have all my information, and the website is fake
How is that impossible
Could you send a video recording showing the pop-up and the website URL on your browser? If you're worried about exposing your number, you can blur it or send the video to me in DMs.
Could you also share your UID?
Sure
now my information is exposed to a fake website and a fake person named deema and at the same time my account is hacked and support is not responding this is really great
This seems like an official website.
If it is not then my account is also at risk. @delfin if that is the case then tell me how can i protect my account. Thank you
It's really weird because I used to puy uc in my account from this site !!!
Thank you! https://www.midasbuy.com/ is a legit website, it's owned by Tencent. I just hadn't seen this feature before and just wanted to get a confirmation about it. You guys don't need to worry~
Is that website not fake??
Could you also send the UID connected to your Midasbuy account? You can send it in DMs. @3 sad pun names
https://www.midasbuy.com/ is not fake.
I mean This one!!
Definitely
Oh thanks, that's a relief. ❤
Let me be clear actually I didn't find this here https://www.midasbuy.com/ so how is that impossible???
He is vip8 so he get special perks
Not at all they ignore me every where and I didn't find this thing in https://www.midasbuy.com/
Let me see
Yeah thanks god i was terrified
So it's not fake
So why u asked me about my uid
Any time moderators need to ask Tencent to confirm something, they want us to share the player's ID.
If i was vip8 why no one answer me in whatsapp???
When did you send a message to them? They should respond to you within 24 hours.
Before 10 hours ago !!
are they going to do something about it?
Or just asking for uid
They ask for it, in case they need to check and confirm details about the question we ask.
This is just the regular process.
They should get back to you within 24 hours.
when it comes to money or charging the game things are extremely fast but when our accounts get hacked all we see is ignorance and rejection of complaints without even reviewing them this is very frustrating how can a hacker take over an account in just one week and remove my only linked method even though I provided all the evidence and the account creation date and the invoices and even gave them my midasbuy account they only stopped at the trusted device even though I submitted the complaint from the same device
Brother, it is for us to safe keep our accounts. I would say save the recovery codes (9 codes) and add a two step verification method. With this you'll be protected from many newbie hackers.
Good luck take care.
I wish that you get your account back.
Ty I hope that for u too
😊
It’s been 24 hours without any reply I want Dima’s account on Facebook or on any other platform
@delfin🐬
You can try sending a message in Arabic since it is the Mena customer service assistant. Your other option would be to send an email to service@pubgmobile.com.
I have received a reply from service@pubgmobile.com saying that after 10 business days I will be able to access my account using my email with the verification code method
I am a bit concerned because I also submitted a form through PUBG MOBILE Community Support and I would like to confirm if this will conflict with the resolution process mentioned in the email
I will wait for the process to be completed but I just wanted to make sure that everything is progressing correctly without any issues @delfin🐬
@delfin🐬
So this Question is already answered. Yes? Then why are we chatting and discussing it further? Or maybe it is because of bad moderation. The Question remain still as the Questioner is unsatisfied, the mods just want to do some time pass. (Couldn't find a suitable word for it).