Question regarding my account
#questions hello, so recently i made a report regarding my account being hacked but recently i got into my account because i had my phone number connected to it aswell but i lost the email, my google email has been hacked and i can't change it anymore but i logged into the account with my phone number by resetting the password with the phone, now i want to remove my email or change my email since its been hacked and i've lost it, wanted to ask if it could be replaced to a newer email since that one is hacked and could be changed anytime and i also have an on going report regarding my account but i got it back so what should i do about the report and the email?
Solution
First of all, since you can access your account back you should try and see if you can enable 2 Factor Authentication for your mobile number. If you manage to enable it, log out of your account once and select "log out of all devices". Once you do that the unauthorised person will not be able to access your account.
If you can't enable 2 Factor Authentication, you can try unlinking the Google account from your account settings.
If you cannot do either of these, your only option is to:
1. Wait until you receive your account recovery results
2. Submit an account recovery request in-game
3. Keep logging in continuously on your device until you are able to unlink the Google account
If you can't enable 2 Factor Authentication, you can try unlinking the Google account from your account settings.
If you cannot do either of these, your only option is to:
1. Wait until you receive your account recovery results
2. Submit an account recovery request in-game
3. Keep logging in continuously on your device until you are able to unlink the Google account
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