Ente CommunityEC
Ente Community6mo ago
14 replies
pdmarf

ios app not backing up (but previously did)

I have ente running fine on a VM and can upload photos from the mac app and web browser, and my ios app was previously backing up any photos taken on my phone without any problems. Suddenly it's stopped uploading backups and I can't work out why. I can view new photos added on the desktop fine on the phone, but just can't go the other way. The 'select folders for backup' is correctly selected, but nothing happens. Can anyone advise where I can start problem solving with this one? I've not changed anything that I'm aware of, so scratching my head a bit to fix it.

If I run 'docker compose logs -f museum' then try and upload a new photo from my phone manually I get this.

client_ip=84.9.51.128 client_pkg=io.ente.frame client_version=1.2.0 h_latency=595.672µs latency_time=595.672µs query= req_body={"lastUpdatedAt":1755296058838057} req_id=ios_gNAJaoIW5jxq2jjLzNcVzp req_method=POST req_uri=/files/data/status-diff status_code=200 ua=null/1.2.0 (iOS 18.6; iPhone; iPhone14,6; arm64e) user_id=1580559962386438 museum-1 | INFO[3295]request_logger.go:94 func5 incoming client_ip=84.9.51.128 client_pkg=io.ente.frame client_version=1.2.0 query=limit=500&sinceTime=1755296324407457&type=cgroup req_body= req_id=ios_BMGflkSPVsMPwyx0Ef7JqK req_method=GET req_uri=/user-entity/entity/diff ua=null/1.2.0 (iOS 18.6; iPhone; iPhone14,6; arm64e) museum-1 | INFO[3295]request_logger.go:119 func5 outgoing client_ip=84.9.51.128 client_pkg=io.ente.frame client_version=1.2.0 h_latency=465.683µs latency_time=465.683µs query=limit=500&sinceTime=1755296324407457&type=cgroup req_body= req_id=ios_BMGflkSPVsMPwyx0Ef7JqK req_method=GET req_uri=/user-entity/entity/diff status_code=200 ua=null/1.2.0 (iOS 18.6; iPhone; iPhone14,6; arm64e) user_id=1580559962386438

The photo does not appear on the server and on the phone remains with a crossed out cloud.

Thanks!
Was this page helpful?