Locked out of my account
I had to factory reset my phone
Thought I could just backup my phone, but when I tried to access Authenticator it asked for recovery code which I don't know where I saved
Is there any solutions to this?
11 Replies
I'm sorry, I couldn't find the answer in the documentation.
-# If your issue is resolved, feel free to use the /solved command to close this thread. If you'd like to ask me another question use /docsearch
You should be able to login if you still have your password
I've tried to log in but it seems to redirect me to using passkey, which I don't have on me
Nor access to recovery code...
If there is a solution to this, please let me know, thanks!
Please ping on reply ❤️
Have you lost your passkey completely?
Yes I think I've saved it on my phone but then reset my phone
Therefore lost it... I thought I could save it by restoring a backup which didn't help
Are you logged in anywhere else? You could get your recovery code from there
If not, and you don't have your passkey. And you can't find your recovery code, I'm afraid there is nothing that can be done. Since everything is encrypted
no I'm not logged in anywhere else... :/
Isn't it possible to disable or reset the passkey in order to overwrite it with a new one?
Understand if there it no solution, but if there are, I would highly appreciate🙏
I recommend sending us an email support@ente.io
-# Keep in mind its weekend so you might have to wait a while for a response
thanks will do!
-# If your issue is resolved, you can use the /solved command to close the thread. If not, use /unsolve to cancel.
Thread marked as solved. It will be closed in <t:1755379363:R>.
This thread is now closed.