just creating a new thread regarding my account that was hacked
as you know my account was hacked and i filed a claim, it got approved so congratulations for that but now that i have access back to my account, the hacker's phone number is still linked so i don't understand why his number is linked, should i put another claim or do something else? please guide me here
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just want to know whats my next step here, this could've been avoided and i would've had full access but yesterday he changed the phone number linked to it so i've either got to wait, file a claim or if that person can still login to my account even though i changed the password and email and for me to unlink his number and put mine, it says i need to wait 7 days which is absurd so i don't know what really is my next step on securing my account fully from that hacker, i have seen their login, location and device number if needed too, actually i can't even claim a file through game since it says 7 days cool down giving more time to the hacker to get my account again
@delfin
could you guide me here, i see you were online
or if this is out of your reach
and i had a question also regarding something else, would ask once you're here or if someone else comes
Yes, you should submit another claim.
i can't submit another claim ingame, its on a cooldown down 7 days
You will have to wait for the cooldown to end in this case.
and what if that person who has half of the access to my account regains my account fully and hacks over it again?
You will have to submit a new claim in this case.