My sever is looking for older assests in the wrong folder
I am running TrueNas - Scale 25.04.2
My Immich server is installed using the app view on the web interface App Version: v1.138.0 Version:v1.9.16
Only my most recent photos appear in the timeline, this on the web version because images on my phone that still have local copies are also stull there.
Oldest photo i can see on my server is Jul 25th
If i navigate to the files on the dataset they are there.
I notice that the split of the files is also the same split with the used folder in Immich, files in library are there, older files in upload.
I have attached 500 lines of log from the docker instance, it seems to be looking for the thumbnails and the files in the wrong folder, it ads an extra /upload before the correct folder and file name. I have no idea why.
I have recently migrated to the new data structure, hoping this would solve my problem. I have also enabled data storage template (default settings) and tried several times to run the migration job, none of this has helped.
I have attached a small screen gram of the folder structure of my data dataset. I believe it is correct as per migration instructions.
5 Replies
:wave: Hey @Gabriel Comsa,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.There seems to be some mention in the 1.370 version release notes about double upload folder structure, but I am not sure how to use that information to fix my problem
https://discord.com/channels/979116623879368755/1401831000786341951/1401927441030840421
The migration template migrated your new photos whose path was saved in the db with the new path
After running the command you should rerun the migration job to have everything in library
Yup... that was it. The worst par is i found this fix on reddit days ago but it didt work then because i had not migrated the dataset, and today i could not find the post again.
thank you
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