Feedback on the Automated Ban Appeal Process - Request for Review

Player ID: 5958884749 Date of Ban: August 16, 2025 Feedback and Summary: Hello, Moderators and Community Managers. I am writing to provide feedback on the ban appeal process. My account was recently given a 10-year ban, and I am certain this was a mistake as I have never used cheats or violated the terms of service. I followed the official procedure and used the in-game "File Claim" system, but my appeal was unfortunately declined. I have also sent a follow-up email to customer support (PUBGMOBILE_CS@tencentgames.com) requesting a manual investigation. My feedback is that the initial, likely automated, appeal system may be producing false negatives. I believe my case is one such instance. A more thorough, manual review process for serious penalties like 10-year bans would greatly improve player trust. Request: I would be extremely grateful if a Community Manager could take a moment to look at my case ID and see if it can be escalated internally for a proper manual review. I have all the necessary screenshots and documentation. Thank you for your hard work and for your attention to this matter

Solution:

Please wait for your request to be updated if you have already submitted a ban appeal from the community support form.

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