can't disable email routing

Unintentionally I started the email routing process. It's not active because I didn't go all the way, I didn't delete the records to write new ones, etc, but a record was created automatically and I'd like to deactivate email routing completely but I can't, there's no button for that. It's really frustrating. Do I really have to go through with the configuration, i.e. delete my dkim records to write new ones and then back out? That's just stupid. It's like being in Kafka.
2 Replies
SuperHelpflare
SuperHelpflare2mo ago
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Feedback has been submitted! Thank you :)
SimSon
SimSon2mo ago
It looks like email routing was only partially enabled, but don't worry - nothing changes until the MX/DKIM records are switched over. Since you didn't update those, your current email delivery is still intact. To fully deactivate, you don't need to complete the setup and back out; simply remove the automatically created routing record from DNS and keep your existing MX/DKIM aas is. Without those records pointing to the new service, routing can't activate. In short: delete the new routing entry, leave your existing DNS records untouched, and your email will continue working normally.

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