Error 401 in Web App
This is my first post on discord, so please excuse if I miss any rule 😉
Tonight my immich_server was updated (by watchtower) from v1.138.0to v1.138.1.
When I tried to open the Web App this morning, I have received the following error:
Error: 401 - undefined
Error: Error: 401
at Object.st [as ok] (https://immich.local/_app/immutable/chunks/BlM8hC-9.js:1:5407)
at async Promise.all (index 1)
at async c (https://immich.local/_app/immutable/chunks/Bi5Wdvtn.js:1:524)
at async o (https://immich.local/_app/immutable/chunks/CLWHzq40.js:1:177)
at async rt (https://immich.local/_app/immutable/nodes/0.BYpFG4CA.js:1:2080)
at async Fe (https://immich.local/_app/immutable/chunks/Ch-Kxeh0.js:1:16238)
After restarting the containers, it switched to 404 for a short time, then returned to 401.
I have noticed that my redis and postgres containers are currently not using the latest image versions (redis 5b8f8c and postgres 32324a2), but I doubt that this causes the issues.
Container logs look normal (ending with LOG [Api:Bootstrap] Immich Server is listening on http://[::1]:2283 [v1.138.1] [production]).
At the same time, the Android App seams to work.
Any ideas?
3 Replies
:wave: Hey @MrToiz,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.SORRY!
Checklist #7 made the trick. After clearing the browser cache, it works again 🙂
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