My account was compromised. CF addressed it, but is now holding my domains hostage.
Has anyone else had to pay $200 to get support from Cloudflare?
My account was compromised through Private VPN. Cloudflare’s system caught the bad actor and blocked them, but I’ve been left with fraudulent invoices tied to that compromise. I can’t manage my account, and my tickets have gone unanswered. I’ve even had to open multiple, hoping someone would read them.
Without paying $200 for “premium” support, what can a customer actually do to get help?
This is critical for me because my domains are tied to medical services. I’ve already had to purchase a domain elsewhere and move my email out of fear that Cloudflare will let my domains expire without fixing this.
This isn’t right, and I need a real resolution. Ticket 01632893.
My account was compromised through Private VPN. Cloudflare’s system caught the bad actor and blocked them, but I’ve been left with fraudulent invoices tied to that compromise. I can’t manage my account, and my tickets have gone unanswered. I’ve even had to open multiple, hoping someone would read them.
Without paying $200 for “premium” support, what can a customer actually do to get help?
This is critical for me because my domains are tied to medical services. I’ve already had to purchase a domain elsewhere and move my email out of fear that Cloudflare will let my domains expire without fixing this.
This isn’t right, and I need a real resolution. Ticket 01632893.
