[Purchase Issue] Did not receive 60 UC
Hello, I purchased 60 UC using Google Play Points but I did not receive my UC.
Instead, I got a purchase gift.
My details:
UID: 5981265021
IGN: NEAxONI
Date of Purchase: [ date: 22/AUG/2025,time: 11:15 to 11:30]
I have attached screenshot proof below.
Please help me resolve this issue.
UID: 5981265021
IGN: NEAxONI
Date of Purchase: [ date: 22/AUG/2025,time: 11:15 to 11:30]
I have attached screenshot proof below.
Please help me resolve this issue.
Solution:Jump to solution
Hello @ONI
Please contact the in-game customer service for further assistance....
4 Replies
Solution
Hello @ONI
Please contact the in-game customer service for further assistance.
I would like to clarify that although the order shows as “successfully purchased,” I did not receive the 60 UC I paid for. Instead, I only received a 60 UC purchase gift, which is not the same as the purchased UC.
We are unable to help you here, only the customer service can
This is really unfair 💔. I’ve already tried the in-game customer service, but there’s no live chat or proper support—it feels like a total waste of time. I just want my purchased UC to be credited.