Unexpected $591 invoice despite startup credits
Hi,
I’m currently part of the Cloudflare Startup Program and still within the one-year period. I also haven’t yet used all of my credits. However, my most recent invoice totals $591.44, which was charged to my Visa card. It seems like my credits were not applied to this invoice.
The usage was mostly related to R2, but I am well below the $10,000 program limit, so I wasn’t expecting such a charge.
Would it be possible to connect me with someone from the billing team?
Thank you very much for your help.
2 Replies
?billing for the ticket, but probably also worth contacting the startup program
Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.