Pubg support

Why is the support email just a bot, didn’t answer any questions I’ve got my claim rejected 2 times now I have to wait 1 more week THE SCAMMER IS USING MY ACCOUNT TO SCAM OTHER PEOPLE Just the same prompt evertime
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Solution:
Hello, @_.o0o.__! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....
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Solution
Quendi
Quendi3mo ago
Hello, @_.o0o.__! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery. Make sure to submit the request from a familiar device and provide all required and accurate information. If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
_.o0o.__
_.o0o.__OP3mo ago
Bro It’s THE SAME BOT RESPONSE I CANT DO ANYTHING MY ACCOUNT IS GONE OVER 4K GONE
Quendi
Quendi3mo ago
You can submit a recovery request via the community support form as well.
S U K U N A
S U K U N A3mo ago
@Quendi hey I'm also with question, I did report about my account in a while like 5 months, and still the same answer flagged as unusual state, could you say correctly if it's still possible to get the account back even after 5-6 or even a year would passed?
_.o0o.__
_.o0o.__OP3mo ago
sorry i was using the wrong claim i think the scammer put secondary verification on my account

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