My account was stolen
My account was stolen and you are not helping me at all
Solution:Jump to solution
You will receive an email and the N/A will be manually updated. You just need to wait patiently for the result.
However, if both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....
15 Replies
I wrote to you here on August 11th and you sent me a form link. I filled out the form and sent it. The form response came 2 weeks later. See the response #N/A
And now I'm sending the form again but it says it's sent but it doesn't appear in the live tracking list.
I sent it twice and it still doesn't show up.
I only sent the Play Store payment record before, but when I try to send it now, I have bank statements, a few Midasbuy orders, and screenshots and videos of me playing on the account before.
I deposited more than $7,000 into this account. My account was stolen, it was my fault, but give me back my account.
If necessary, take it to a private channel and I will share the information that the account is mine.
I can't lose this account and I don't want to throw away this money.
Please help
best thing to do is contact pubg mobile support from the website. They can try to get it back for you.
I want the account back, not the money
There's no support request section on the official website. There's only support, and that redirects to support within the mobile game. I can't open support from mobile because I formatted my phone for cleaning. When I try to open a support ticket on mobile, I keep getting the error "Log in from the device you're playing on."
The day a streamer's account is stolen, PUBG suspends it and launches an investigation. But when you're a regular player, you call support and do this, do that. I want my account back. I have clear proof that it's mine. I filled out the account recovery form, but the response was #N/A, meaning no response. Do we have to be streamers to recover our accounts?
@Risky ?
Yeah
That’s a sad reality
My device is trusted and I got all the proofs still everything in vein
Lost money energy and precious account
If my account wasn't valuable, why would I bother trying to get it back?
Okay
I understand you bro
Now tell me what links you got rn and how it got hacked and who’s playing on it rn
I only share this information with authorities.
@Piston
@S1lent
@MZ Gaming
@Tina
please help
@EdnaKali/Shyntlyn NAシ🇧🇬
@alboz
Solution
You will receive an email and the N/A will be manually updated. You just need to wait patiently for the result.
However, if both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying.
Yes, I just checked, and the request was denied. It's ridiculous. I have clear proof that the account is mine, and I'm being denied.
I can't create a request from within the game. I recently formatted my phone to clean it. When I try to create a request in-game, I keep getting an error saying "Create a request from the device you're playing on."
please help me
I don't want to lose my account after spending so much money on it.
I understand you, friend... I have everything exactly the same and I don't know what to do. my form was rejected, inside the game they reject the application for exactly the same reason, I write to email pubg mobile and they write me the same thing without any action... as I understand, I also have more than 1000$ invested in my account and I want it back so much.... I don't understand what's going on and why it's so unfair... if suddenly you get something, write to me in private messages, please, I'm tired of crying because of this terrible situation... if you succeed, please share with me please 🙏🏼😭😭💔
How your account got hacked?
I'm waiting just like you. I've deposited over $7,000 into my account and have valuable items. I can't buy what's in that account with that money right now.
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying.