MS Email Sync not Working?

I finally completed my migration a few days ago and am noticing, that despite using the Microsoft login and emails supposedly being imported, they are actually not synchronizing and emails I sent recently are not showing up. Is there a known issue here?
No description
11 Replies
Prastoin
Prastoin4mo ago
Hey Kahuna is your worker up healthy and running ? Any logs in its container ? Cc @Guillaume Also I assume you're using latest version ?
BigKahuna
BigKahunaOP4mo ago
My worker is up and running, but I'm seeing this in my logs and recent emails are still not being synced:
2025-08-28T09:30:01.875321537Z [Nest] 34 - 08/28/2025, 9:30:01 AM LOG ;5;3m[MessagingMessageListFetchService] messageChannelId: 2baf5058-7c65-476c-953a-f61729267d80 Total messages to import count: 0
2025-08-28T09:30:01.875321537Z [Nest] 34 - 08/28/2025, 9:30:01 AM LOG ;5;3m[MessagingMessageListFetchService] messageChannelId: 2baf5058-7c65-476c-953a-f61729267d80 Total messages to import count: 0
I am also asked to reconnect every now and then. More often than I would have expected. I'm on v1.4.1.
Guillaume
Guillaume4mo ago
I have not been working on this toic for a while but I know our team is working on email sync. You are not an isolated situation. Ping @charles
BigKahuna
BigKahunaOP3mo ago
@charles Assuming you are the right person to talk to :-): Is there a remedy for this? Any news on this? Still hoping to hear from someone on this. Any new information @Guillaume ?
Guillaume
Guillaume3mo ago
Sorry I am on paternity leave
Maxime
Maxime3mo ago
I'm having the same issue @BigKahuna
Prastoin
Prastoin3mo ago
Hello there, what twenty version are you using ? Latest twenty should be functional
Maxime
Maxime3mo ago
Hey @prastoin Yes we're on the latest one. There is no error on our log
Prastoin
Prastoin3mo ago
No errores in worker container ? What about the synchro status ?
Maxime
Maxime3mo ago
My dev is off. I get back to you later today with more info @prastoin So we were on 1.5.0. We're updating now I keep you posted And everything works! Sorry for disturbing @prastoin !
Prastoin
Prastoin3mo ago
No worries ! All good !

Did you find this page helpful?