Neon•4mo ago

Cant change plan in Azure and website.

I have created an instance in Azure and can't upgrade my plan from free to paid.

In Azure, the change plan shows only free.
And I tried on the web to pay for the launch, and I received an error "unable to process payment."

instant-harlequin•8/31/25, 3:16 AM

Hey! Can you forward this to support@neon.techsupport@neon.tech, they'll be able to help you with this

awake-maroonOP•8/31/25, 11:41 AM

Hey i am still waiting for support. i have sent the email hours ago

awake-maroonOP•8/31/25, 11:50 AM

I am not understanding what happens, once the project is red and sayes i a, out of the quate of free plan and unable to push new data to DB, and now the red flag removed and i see the the usage is updated.

how come?

instant-harlequin•8/31/25, 9:28 PM

What's your support ticket, I'll push it along internally

awake-maroonOP•8/31/25, 9:58 PM

never mind. i migrated to supabase

Cant change plan in Azure and website.

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