Even though I have my account information, I can't log in. Is there anyone I can contact for support
Even though I have my account information, I can't log in. Is there anyone I can contact for support?
Solution:Jump to solution
Hello @UnbrokeN
If you have lost access to your account, you can submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim....
8 Replies
@alboz
@EdnaKali/Shyntlyn NAシ🇧🇬 @S1lent
Solution
Hello @UnbrokeN
If you have lost access to your account, you can submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
The phone number I registered for two-step verification is no longer in use and I cannot receive a code. I wrote to support and have not received a response yet.
@S1lent
Did you submit a claim?
Yes, I wrote to them 2 days ago that I could not log in and my phone number was no longer accessible, so I could not pass the second verification, but I did not receive a response.,
Please wait a few more days and if there still isn't a response, you can also submit a Recovery claim through https://pubgmobile.live/support
Is there live support via chat or call?
Unfortunately not, you can submit a Recovery claim through the link above if you are unable to submit a claim in-game