I need help in restoring my project. It says restore failed.
After a pause, restoring project got failed. I've launch in next few days. Please guys help me out! #help-and-questions
12 Replies
You need to contact support.
It's been 4 days, they didnt respond yet. How will they respond, through email? @garyaustin
Did you get an email with a ticket # at least? If not check spam. Yes all thru email.
ticket id is SU-240434 this is the ticket id
i recieved this only.
Just asking if you got the email.
Then you are in their queue.
Then you are in their queue.
Oh okay! Can I tag them in discord? to push this asap? becoz, we have a launch in few days!
Paused projects are not as high priority as other things I believe as they were paused meaning not used. But there is a queue support has right now to expedite this type of issue as it has been elevated lately.
They do not monitor Discord.
Okay! so i need to wait untill they respond?
Unless you have DB access to your project and can download your data thru PSQL or a 3rd party tool then not much you can do. Chances of you having access from Pause though are slim.
I dont have db access and I couldnt download the data
How did you project get paused?
I didnt connect it for a week
I mean I didnt make any changes in it