Unable to enable R2
hi, can anyone help me?
i have a problem with enable R2, — when i click "Add R2 subscription to your account" button, it reloads page (infinite loop)
Troubleshooting already performed:
1. Cleared cache/cookies and tried multiple browsers (including incognito).
2. Confirmed account role in Members page (Owner/Billing).
3. Confirmed there are no unpaid invoices in Billing.
4. Captured Network / Console logs during reproduction.
2. Confirmed account role in Members page (Owner/Billing).
3. Confirmed there are no unpaid invoices in Billing.
4. Captured Network / Console logs during reproduction.
26 Replies
?r2-billing
For R2-related billing issues where you are unable to add a subscription repeatedly, please use the /link command to authenticate with your Cloudflare account and link it to your Discord user.
If you have access to multiple Cloudflare accounts, please post the account ID in the channel, it is safe to share.
Also, if you wouldn’t mind capturing a HAR of the subscription page when attempting to add it, that can help
?har
Please follow the following instructions to generate a HAR file. This will allow us to troubleshoot your issue faster.
Cloudflare Docs
Gathering information for troubleshooting sites
It is important to capture as much information as possible to diagnose an issue and to provide adequate details to Cloudflare support. This article explains how to gather troubleshooting information commonly requested by Cloudflare Support.
hi, i have linked my account
this is my har file
@Hello, I’m Allie! can you help me?
I can take a look tomorrow
@Hard@Work
thanks
morning
any suggestions?
I've submitted it to the billing team, so they are able to take action
oh thanks. so how they get in touch with me after they take action?
I should be able to reach out to you once they resolve it/need more info. Have you created a billing ticket?
not yet. should I create one? or just wait for their review first?
Checking with them to see what they prefer
@Allen looks like they would like a ticket, if you wouldn't mind? Feel free to post the ticket ID once you have it here
Specifically a billing ticket
Okay, but I don't know how to submit a ticket, can you send me a tutorial?
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
I submitted a ticket, but after clicking submit, I couldn't find it and couldn't send you the ID.
So where can I find the ticket I submitted?
when i open https://dash.cloudflare.com/28ab3d5c630dd2f1f1ab5bec39713dbe/my-activities, it just jump to https://developers.cloudflare.com/support/troubleshooting/general-troubleshooting/cannot-locate-dashboard-account/?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=ApexCustomerSupportPortalSAMLJitHandler%3ACustomerSupportPortalSAMLJitHandler.JitException%3A+No+contact+found+for+federation+identifier%3A+59894293
Cloudflare Docs
Cannot locate dashboard account
We are making some improvements to our support experience. This could be causing a temporary issue linking your dashboard account and your Cloudflare Help Center My Activities sign-on information.
hi how is going
any update?
Sorry, yeah, I’ve passed it on to the Billing team. I do not have access to Support itself unfortunately
Do I still need to send you the ticket ID?I can’t find where it is.
If there are results, you will contact me, right?
Since you can’t access it, no. Someone from Billing should hopefully have access. And yeah, I’ll ping you with updates
No news yet?
Sorry, haven't seen anything yet
Just to confirm, have you received an email about the ticket?
Hello, I tried it today, and i can enable R2 now, but I didn't receive the email.
Anyway, now my problem has been solved.
Thanks