Supabase Connectivity from the Etisalat network in the UAE

The Problem is with the DNS https://tnrajprozzngnsdqwbbn.supabase.co/rest/v1 is not working on my browsers and phones. I have two projects and one of them is live. The issue is critical since my operation is stopped.
It started on Monday noon Dubai local time. I tried everything but nothing worked.

Just a note that if I open VPN, it is working normally.

What is the issue with the UAE connection.

I am also trying to send emails to the following Support@Supabase.com and there was no response except to tell me if I am Pro or free plan. This is not acceptable.

Please consider it as urgent.

Please advise.
Rabih

edarioq•9/4/25, 7:52 AM

Same issue, luckily I'm still on MVP mode and not that big a deal, but will be really bad once I go to prod

Rzxa•9/4/25, 7:52 AM

I am also having the same issue since 2nd sept, its even mentioned on the status page, but still no progress..Another way around is use Du internet with some basic VPN, its working for me...

inder•9/4/25, 8:13 AM

To mitigate this you can either setup a proxy server using caddy Supabase.co domain blocked by Etisalat

Or use this fastify proxy server which can be deployed with just a few clicks on render or any other PaaS
Supabase.co domain blocked by Etisalat

abd07x00•9/4/25, 8:15 AM

This is not normal behavior for serious project especially in UAE market. Supabase must find out solutions and make sure it will not happen in future like replacing temp domain.

Rabih_18C05OP•9/4/25, 8:21 AM

I agree with @abd07x00 , we shouldn't find workarounds to this major issue. The community is getting bigger and they should work with the UAE authories to solve it.

Supabase should solve it and should communicate with us to know what to do. I can wait till next week or I will find new Database.

Abdun Noor Faruki Biswas•9/4/25, 8:25 AM

I am having the same issue, brother. I'm working on one of my UAE client projects, and I am based in India; everything is working properly, login, sign up, and other functionality, but when my client wants to test, he can't log in/sign up. And really @abd07x00 supabse find the solution as soon as possible.

RRabih_18C05 I agree with @abd07x00 , we shouldn't find workarounds to this major issue. The...

abd07x00•9/4/25, 8:38 AM

I already started working nodejs + postgreSQL as project authorized person requested. Instead of waiting unclear hope.

abd07x00•9/4/25, 8:39 AM

I believe supabase not for large scale project. Only small scale able to switch another db in 2-3 days max.

Aabd07x00 I already started working nodejs + postgreSQL as project authorized person reque...

Abdun Noor Faruki Biswas•9/4/25, 8:40 AM

What about using Neon DB

Iinder To mitigate this you can either setup a proxy server using caddy https://discor...

Rabih_18C05OP•9/4/25, 8:43 AM

The Supabase AI suggessted Cloudflare Proxy Costs and you are suggesting Caddy. Which one is better in terms of price and safety?

inder•9/4/25, 8:46 AM

With render, you have a free tier. For caddy, you'll have to setup a cloud server. Both of these proxies are simply forwarding the traffic to supabase servers, basically bypassing the ban imposed by ISP in UAE.

inder•9/4/25, 8:47 AM

Also when using caddy, you'll need your own domain but there are services which provide a free domain name

Iinder Also when using caddy, you'll need your own domain but there are services which ...

Rabih_18C05OP•9/4/25, 8:48 AM

I already have my own domain and my website is Live but currently not working because of this issue.

inder•9/4/25, 8:49 AM

Is your app deployed on a server you rent? or some paas platform

Iinder Is your app deployed on a server you rent? or some paas platform

Rabih_18C05OP•9/4/25, 8:50 AM

Yes on Netlify ( I am using Bolt.NEW as my AI code). Bolt introduced me to Netliy and Supabase

AAbdun Noor Faruki Biswas What about using Neon DB

Abdun Noor Faruki Biswas•9/4/25, 8:51 AM

Can any expert answer me? I am using Next JS, and it's deployed on Vercel.

RRabih_18C05 Yes on Netlify ( I am using Bolt.NEW as my AI code). Bolt introduced me to Netli...

inder•9/4/25, 8:52 AM

While supabase team resolves these issues with the ISP, you can use render for your app. And after the issue has been resolved, you just need to update the urls

AAbdun Noor Faruki Biswas Can any expert answer me? I am using Next JS, and it's deployed on Vercel.

inder•9/4/25, 8:55 AM

https://www.reddit.com/r/PostgreSQL/comments/1autrr5/neon_vs_supabase/

inder•9/4/25, 8:55 AM

https://www.bytebase.com/blog/neon-vs-supabase/

Jona•9/4/25, 8:55 AM

OMG, I have been trying to troubleshoot my issue across all my apps fro 2 days

Jona•9/4/25, 8:55 AM

Now I found out its related to this

Jona•9/4/25, 8:56 AM

VPN solved it

Jona•9/4/25, 8:56 AM

UAE has blocked something related to supabase

Jona•9/4/25, 8:56 AM

I had issues with log in on all my apps, edge functions and more

JJona OMG, I have been trying to troubleshoot my issue across all my apps fro 2 days

Rabih_18C05OP•9/4/25, 9:02 AM

You can't use VPN all the time in UAE and if your project is published you can't tell your customers or whoever will use the application to turn on the VPN.

silentworks•9/4/25, 9:04 AM

You should all complain to your ISP about the issue. Supabase has already reached out to them and are awaiting response.

Ssilentworks You should all complain to your ISP about the issue. Supabase has already reache...

Rabih_18C05OP•9/4/25, 9:16 AM

Who told you that Supabase reached out to them? Shouldn't they update us on what is going on and answer our requests?

RRabih_18C05 Who told you that Supabase reached out to them? Shouldn't they update us on what...

silentworks•9/4/25, 9:17 AM

Did you read the status page or not? It clearly says that there.

Aabd07x00 This is not normal behavior for serious project especially in UAE market. Supaba...

Koup•9/4/25, 9:19 AM

Yeah this is insane

Ssilentworks Did you read the status page or not? It clearly says that there.

Rabih_18C05OP•9/4/25, 9:20 AM

Yes bro I read it, but I thought you have more information than us that is why I replied to you.

RRabih_18C05 Yes bro I read it, but I thought you have more information than us that is why I...

silentworks•9/4/25, 9:20 AM

I only have the same information you would get from the status page, sorry. I think it is the best place to follow along and get information on this.

AAbdun Noor Faruki Biswas Can any expert answer me? I am using Next JS, and it's deployed on Vercel.

silentworks•9/4/25, 10:22 AM

I don't think Neon provide an Auth service so you would have to pair it with something like Clerk (hosted auth service) or Better Auth (which works with Next.js).

Ezlo•9/4/25, 11:25 AM

I have been facing similar issue, does anyone know how can we contact our ISP to resolve it faster?

Edwin Paul•9/4/25, 11:26 AM

https://www.etisalat.ae/en/c/support/index.html?cwin=true request for an engineer

Rzxa•9/4/25, 12:41 PM

I found one solution, USE 1.1.1.1 's cloudflare WARP and its working for me

Rzxa•9/4/25, 12:42 PM

https://1.1.1.1/

1.1.1.1 — The free app that makes your Internet faster.

Install the free app that makes your phone’s Internet more fast, private, and reliable.

Rzxa•9/4/25, 12:42 PM

Other VPN's were not working

Edwin Paul•9/4/25, 12:48 PM

You can also set your routers primary DNS to 1.1.1.1

RRzxa I found one solution, USE 1.1.1.1 's cloudflare WARP and its working for me

Rabih_18C05OP•9/4/25, 1:42 PM

IF I use this solution, how will the customers access my site? since my site is live.

Ssilentworks I don't think Neon provide an Auth service so you would have to pair it with som...

Abdun Noor Faruki Biswas•9/4/25, 4:14 PM

Yes, I will use Better Auth for the authentication feature.

Oskya 💸•9/5/25, 5:17 AM

Still no solution...that's crazy

RRabih_18C05 You can't use VPN all the time in UAE and if your project is published you can't...

Harp•9/5/25, 6:25 AM

same issue, just came in for this, any resolves?

HHarp same issue, just came in for this, any resolves?

inder•9/5/25, 6:27 AM

supabase team has contacted the ISP, while the issue resolves this is only solution Supabase Connectivity from the Etisalat network in the UAE

Jassim•9/5/25, 1:24 PM

Etisalat is so ass and bad at communicating so good luck to supabase contacting clueless engineers

Jassim•9/5/25, 1:31 PM

Anyone here contacted etisalat? And is it working for du users or

M.panah•9/5/25, 9:16 PM

Du also same issue from yesterday

Jassim•9/5/25, 10:03 PM

Ok most likely not going to be fixed any time soon

abd07x00•9/6/25, 10:23 AM

As i know in dubai 100 0+ users using supabase with lovable

.. lovable will loose customers.

Jassim•9/6/25, 10:47 AM

who are we supposed to contact , etisalat customer support are like 10iq parrots reading a script

Aabd07x00 As i know in dubai 100 0+ users using supabase with lovable 😄 .. lovable will ...

inder•9/6/25, 10:47 AM

Hi, you mentioned that supabase is only for small scale projects. I've been using supabase with medium sized projects and never had any issues with scale. If you don't mind sharing what issues did you face specifically?

Supabase Connectivity from the Etisalat network in the UAE

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