I
Immich4w ago
Adam

Live Photos

Is there anything special I need to do to upload iOS live photos from iPhone correctly so immich plays them in the app? I've tried "Automatic", "Current" and "Most compatible" and non seem to work. Immich app version: 1.353.3 Immich server version: v1.140.1 1. I have a live photo in iOS 2. In camera roll I "send" it to the immich app 3. The upload is successful and I can see the photo in hte Immich app However, the "live photo" doesn't seem to work. Do I need to do something different?
6 Replies
Immich
Immich4w ago
:wave: Hey @Adam, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Zeus
Zeus4w ago
I don't think you can share live photos like that you should be backing up within the immich app itself
Adam
AdamOP4w ago
Sorry, I'm new to this. How do I do that?
Zeus
Zeus4w ago
open the immich app and grant permission to all photos
Adam
AdamOP4w ago
Ahh nice. It works. I told it to sync favourites now when I click the heart Immich sees that photo and whoosh. Live photo works. Awesome! Have a second question about storage seemingly not being reclaimed after I delete from camera roll, but will mark this as solved and open a new thread
Zeus
Zeus4w ago
reclaimed from where?

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