11 replies

RatOS Configurator Not Accessible

Howdy folks,

When trying to access the configurator tool, I just get a white screen that says "Application error: A client-side exception has occurred (see the browser console for more information)."

Some steps that I've tried:
* Restarting the printer
* Updating firmware (not sure if the issue started after updating firmware, or before)
* Trying different browsers

I've taken a screenshot of both the white page and the browser console. Any thoughts on how to fix this? I want to change toolboards but don't want to attempt that until I can have the configurator working.

Solution

following this procedure:

1. Flash image
2. Connect to hotspot
3. Setup wifi through configurator (and let it reboot)
4. Go to /config
5. Refresh update manager
6. at this point nothing should be invalid, all green. IF THAT'S NOT THE CASE stop here and post your moonraker.log
7. Update only the RatOS package(NOT configurator).
8. Update RatOS configurator (this takes awhile, if the mainsail output of the update process hangs, let it sit for 10 minutes and then refresh the page, Ctrl+Shift+R)
9. Restart moonraker service (click power icon in the top right of mainsail, click the refresh button next to moonraker under "service controls")
10. Reload mainsail (Ctrol+Shift+R)
11. Refresh update manager
12. "RatOS" should be gone from the list. Everything should be green and have several updates except RatOS configurator (ignore the klipper errors). If it's not, stop here and post your moonraker.log.
13. Click update all.
14. Done.

1. Flash image
2. Connect to hotspot
3. Setup wifi through configurator (and let it reboot)
4. Go to /config
5. Refresh update manager
6. at this point nothing should be invalid, all green. IF THAT'S NOT THE CASE stop here and post your moonraker.log
7. Update only the RatOS package(NOT configurator).
8. Update RatOS configurator (this takes awhile, if the mainsail output of the update process hangs, let it sit for 10 minutes and then refresh the page, Ctrl+Shift+R)
9. Restart moonraker service (click power icon in the top right of mainsail, click the refresh button next to moonraker under "service controls")
10. Reload mainsail (Ctrol+Shift+R)
11. Refresh update manager
12. "RatOS" should be gone from the list. Everything should be green and have several updates except RatOS configurator (ignore the klipper errors). If it's not, stop here and post your moonraker.log.
13. Click update all.
14. Done.

1. Flash image
2. Connect to hotspot
3. Setup wifi through configurator (and let it reboot)
4. Go to /config
5. Refresh update manager
6. at this point nothing should be invalid, all green. IF THAT'S NOT THE CASE stop here and post your moonraker.log
7. Update only the RatOS package(NOT configurator).
8. Update RatOS configurator (this takes awhile, if the mainsail output of the update process hangs, let it sit for 10 minutes and then refresh the page, Ctrl+Shift+R)
9. Restart moonraker service (click power icon in the top right of mainsail, click the refresh button next to moonraker under "service controls")
10. Reload mainsail (Ctrol+Shift+R)
11. Refresh update manager
12. "RatOS" should be gone from the list. Everything should be green and have several updates except RatOS configurator (ignore the klipper errors). If it's not, stop here and post your moonraker.log.
13. Click update all.
14. Done.

1. Flash image
2. Connect to hotspot
3. Setup wifi through configurator (and let it reboot)
4. Go to /config
5. Refresh update manager
6. at this point nothing should be invalid, all green. IF THAT'S NOT THE CASE stop here and post your moonraker.log
7. Update only the RatOS package(NOT configurator).
8. Update RatOS configurator (this takes awhile, if the mainsail output of the update process hangs, let it sit for 10 minutes and then refresh the page, Ctrl+Shift+R)
9. Restart moonraker service (click power icon in the top right of mainsail, click the refresh button next to moonraker under "service controls")
10. Reload mainsail (Ctrol+Shift+R)
11. Refresh update manager
12. "RatOS" should be gone from the list. Everything should be green and have several updates except RatOS configurator (ignore the klipper errors). If it's not, stop here and post your moonraker.log.
13. Click update all.
14. Done.

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RatOS Configurator Not Accessible

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