I hear so many complaints about Jira and Atlassian but I have not experienced any real problems myself. I am wondering if the bad reputation is largely driven by older versions of Jira and on-prem deployments versus the cloud.
I am especially curious because I moved our small org move to Atlassian primarily for their service desk, but also because they offer a huge suite of products like Jira and Confluence that all tie together very well.