I
Immich•4w ago
God

Can't Upload Videos from Phone - Samsung Fold 7

I can't seem to upload larger videos from my phone, at times even photos seem to fail, but i ultimately got them to upload. I increased my file limit and timeouts on ngnix so that isn't the issue and the log on the android app reads as follows: message unkown type SyncCompleteV1 From SyncApiRepository Any help would be very much appreciated.
18 Replies
Immich
Immich•4w ago
:wave: Hey @God, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
schuhbacca
schuhbacca•4w ago
If you try via local ip does it work?
God
GodOP•4w ago
yes it does!!! any idea how to get it to work through my reverse proxy?
God
GodOP•4w ago
No description
schuhbacca
schuhbacca•4w ago
I don't use nginx so can't say really. I see in the nginx doc on the site body size is set like client_max_body_size 50000M; Maybe try that instead? Not sure what units it's expecting If that doesn't work will have to wait for someone who uses nginx to respond
Mraedis
Mraedis•4w ago
Are you using cloudflare @God ? CF is limitedto 100MB uploads nomatter what you set in nginx
God
GodOP•4w ago
ah, yes I am. this is a bit of a problem
Mraedis
Mraedis•4w ago
The only way to make it work with CF is to use DNS only, not the orange cloud thing
God
GodOP•4w ago
if i set it to dns only, i can no longer access it, does that sound right?
schuhbacca
schuhbacca•4w ago
No, it may take a bit to propogate that value. Dns only means they just forward the requests, not proxy them
God
GodOP•4w ago
thanks, how long do you think i should wait until i start panicking?
schuhbacca
schuhbacca•4w ago
Uhhhh. Like an hour?
God
GodOP•4w ago
dang its been more than an hour lol
schuhbacca
schuhbacca•4w ago
More investigation required haha
Daniel
Daniel•4w ago
DNS propagation can take up to 24h
God
GodOP•4w ago
PFFT i'm pretty sure i need to forward the port now on my router 😄
Daniel
Daniel•4w ago
Oh yeah that too lol
Mraedis
Mraedis•4w ago
Were you using funnel before?

Did you find this page helpful?