Account locked for no reason
I made my account back in 2022 and player on it ever since, at the time i was in Germany, then i contacted riot to tell them to change my region to Morocco and they did, but then it got locked saying it might be compromised even tho i showed all proof of my ownership which is find very ridiculous, any one can help?
54 Replies
(because i moved to morroco)
Unfortunately only support deal with account security issues, and there are no support team in this server.
i know
Are you 100% certain you provided all info accurately ?
im just asking if anyone has the same issue
yes i did, and what annoys me is that the same person answers each time saying the ban will not change anything
i showed all proof i could
Many have successfully got their acc back after providing info, while some couldn’t.
Show ss of ticket
What did they say
i even gave them my credit card i used
i deleted it
should i send a new one?
maybe i choose a different category of recovery
Don’t do recovery, if it says locked due to suspicious activity, do “discuss personal suspension”
okay
one second
You remember the account creation date, dob on the acc and first email used to create the acc accurately ?
yeah
i have everything
i have all those
reciepts
card i sued
used*
Have you at any point shared the account with anyone ? Friends or siblings ?
nope, no one played on it
i have lots of pins on my pc so even if someone gets on my pc they cant get on the account
only I used it
@Rachel
what do i do here
theres no specific time in the log
;valsupport
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
i answered everything they asked for
i just need help on what time i put in duration
since its not stated
Doesn’t matter, since it’s temp lock, just do 31+
okay
@Rachel do i put a receipt in the Attachments?
Yes
The transaction id alone should be enough
Also make sure to delete that ss
okay
Just copy paste the id in your ticket
i think i filled out everything
ill come back here the second i get a response
@Rachel what if they dont want to give it back
@Rachel
they havent took this long to respond
does that mean they are investigating
Ticket responses depends on the tickets in queue, so it varies
no because when i do tickets in the recovery tab the same person reponds saying no an it takes about 5 hours
unlike today its almost a day
@Rachel
they said no
:val_HUH: what did they say exactly
Show ss
im so pissed off
and its the same guy
after i give all proof
all correct proof
this idiot
denys
;vgc
Show what they said in the ticket mentioned here
?
wdym
oh
its just a revert ticket
i put the same things i did in this one
@Rachel
please help
i dont want to lose this account
@Rachel i dont know what to do i own this account and i have all info yet these people at riot wont even take a look
a while back i sent a ticket but i didnt put the correct emails and they denied
ever since they dont even look at what i send
this is the ticket
^
My boyfriend’s account was banned for “cheating” while he didn’t cheat
How many times did you recover your acc in the past
never
So first time?
yeah
i didnt contact riot at all
only once
That’s not what the ticket says
what does it say
i legit never did anything on this account
i only contacted them once
asking to change country
how is it comprimised
i dont get what theyr on aboutt
i proved everything
i got reciepts
i have the original email
i got access to everything
i dont know what to do
if i lose this account then i dont know what im gonna do
ive spent thousands of dollars on it
:val_PepeShrug: ionno man
Support seems to think your acc was compromised
but i proved i own it
is there no way i can get in contact with a riot dev
and get them to inverstigate?
Unfortunately account security related issues are only handled by support team
And there are none in this server
Have you ever shared your acc with anyone ?
no
i never did
the issue is that the same person replys
saying theres its hacked
when i proved everything
can i get in contact or can i ask specificly to not have G samsa reply to all my tickets
The issue isn’t about proof of ownership, read the part I highlighted, they seem to believe your acc was “heavily compromised”
they think its hacked?
what do i do
If support won’t help, you’d have to move on a create a new acc
i think thats the only thing i have to do
awh man