High ping and unstable routing to Riot Games.
@#1 BuZz fan @Kenji-San
Good day, I have a persistent problem with ping and routing in Valorant.
My ISPs are:
1) SOYUZTELECOM-AS57197 (Dnipro, Ukraine)
2) Vodafone Ukraine AS21497 (UMC-AS)
My region is Dnipro, Ukraine.
I mainly play on Warsaw and Frankfurt servers.
Previously my ping on both ISPs was
Warsaw: 18-20 ms.
Frankfurt: 32–36 ms.
Now the routing changed, and my ping increased significantly:
Warsaw: 60–73 ms on SOYUZTELECOM and 18–45 ms on Vodafone
Frankfurt: 43–54 ms on both ISPs.
My first ISP is SOYUZTELECOM-AS57197. Here are 2 screenshots of what I had and what I have now. I used to have much lower ping, and the game felt much better. I tried to play with a huge number of VPNs, and the ping dropped significantly, but I got random ping spikes and packet losses using them.
Also, I have a second ISP, which is AS21497 (UMC-AS) Vodafone Ukraine, and the situation is the same, but with a slight change. The ping differs so much when I connect to the servers; it varies a lot from game to game. Sometimes it's 20, but the very next game it's already 35 or 40 to the same server. Most of the time it happens with Warsaw, but in Frankfurt the situation feels the same; sometimes it can be 45 ms, but the next game I can get 50 ms.
41 Replies
When did it change ?
The 6th of June or something around that
thats quite a while ago
I see your traffic ingressing in Amsterdam, not good
ill have a look what can we do about it, might be day or so
Previously the same happened before, but the solution was quite fast from the Riot support, but right now it takes more than usual, and the game feels unreal to play for me on 70+ ping in Warsaw, and somehow in Frankfurt the 50+ ping also feels quite bad. I thought that the issue was on my side, so I had to contact my 2 ISPs, and as always, their response took them a while.
your ISP is prefering path via Amsterdam thats the issue, we need to force them or they need to change that to something closer so we dont go around coutries
That's on SOYUZTELECOM, and what about Vodafone? Is it the same?
lets fix one thing at a time
Honestly, I’ve been searching for a fix for a very long time, and the fact that you’re helping me now means a lot. I do really, really appreciate your help! Since I even changed ISPs multiple times.
no problem, lets try to get this optimized, ill let you know when I have something new
:val_Prayge:
Be blessed you have kenji on the case :val_steamhappy:
U should hear back
dang, kenji is a W
oh
@fa1kk got one of their upstream providers to make a connection with us in Warsaw, looking much better can you check when you are around please
Thanks a lot, the route is now back through Dataline via Twelve99 and ping is much better again. Really appreciate your help!
It looks fixed on Soyuztelecom for now, but on Vodafone it still prefers to randomly change the ping from game to game.
Could you please also check that?
ill have a look at vodafone havnt even checked that yet
Thanks a lot! I have a couple more questions, but as you said, one thing at a time.
oh man you guys from Ukraine responds fast, check again please ? the vodafone one
it’s sad to see this enthusiastic support then when it comes to servers in africa riot employees act dead (beCaUsE ThErE’S nOt SerVerS iN AfRiCa) :val_Prayge:
i know africans spending x10 what americans spend on skins and still having 120ms +
tsk riot
thats not na btw 🙂
and it was never how much you spend ingame , means nothing how much you spend
Unfortunately, the game dosen't work right now. It will take some time to check how it works, since it changes from game to game and during the daytime most of the time. I will provide the feedback as soon as I can on Vodafone.
where did i mention na
it's in fact, riot isn't a charity
ameircans mean na 🙂
just dont buy skin . they didnt ask you to buy its there buy it or dont . not forcing you to buy
who mentioned america or na?
Wdym doesn't work? Also your trace shows ploss on hop 2
🙂
mericans euoropeans same thing
my whole point is servers in africa
Red if you want to cry you can make your own thread and cry there, stop spamming your bs here
i think there is more important thing to focus on over there instead of server to play in low ping
sorry boss ❤️
fix the game mr network engineer
We have a pop under construction in Cape Town, for now you have the Cape Town edge on AWS, not everything is easy these things takes time
in fact the distance from the west african region to cape town is over 5k+ meters ,,, this's the same distance from the west african region to europe. you may suggest a PoP in nigera this way riot can serve the north and west might as well centeral africa,
a server in cape town is made considered for south africans alone\
Dude I am telling you its not that easy.
:val_HUH:
it's for stakeholders ! lagos is much easier than capetown — what's making it hard if you're doing the same implementation, you're not building it from scratch
black screen in game, can't launch the game for now.
LOL
ur ragebait atp
It feels like the ping on Vodafone is stable for now, but it requires more games to play in order to make sure.
I also noticed another issue: every 2–5 minutes during a match, the game changes completely. Sometimes it feels smooth for a few minutes, then it becomes very hard to play. Players move too fast, their reaction seems unrealistic, or hit registration stops working properly. It feels like every time from match to match I connect to the different server, but in reality it's the same ping and the same basic statistics. Even using Wireshark, I didn't find anything special.
Ping and jitter remain stable at 20 or 40 ms depending on the server, with 0% loss and about 0.1-0.8 ms jitter, but game play quality changes drastically.
Could this be related to server synchronization or packet pacing, rather than pure latency? I also noticed that sometimes, with a higher ping through the VPN, the game actually felt more consistent.
I have videos that literally show the exact problem I'm talking about, but Discord isn't allowing me to post them due to the file size.
in what sense