Photo and thumbnails errors
Is there a log file or documentation that might help me figure out why I'm getting errors on thumbnails and images that were previously working?
This is a fresh docker install (ghcr.io/immich-app/immich-server:release).
I uploaded 2k? photos and video, about 12gigs worth, and it worked flawlessly. All of the recent thumbnails, videos, images showed. (in particular the ones in the shared image)
I added an external library of about 66k images and video (~250gb). (on an USB-C stick, not sure that this matters)
I ran into some issues initially where my machine (AMD-5600g, 1tb M.2 ssd, 32gb of ram, running on Linux) would just lock up solid. Reboots seemed to come back ok, all thumbnails that were there before showed.
I updated the docker-compose to reduce the number of available cpus to 2 for the main server, and 2 for the machine learning. (5600g has 6 cores with 2 threads per core). That seemed to help the hanging.
I went to sleep, came back in the morning, everything was still running, clearly more space was being taken by the indexes/thumbnails so things seemed to be moving along.
That's when I noticed that the thumbnails were missing from the initial upload. I checked that the images themselves were there in the upload folder, and they seem to be (I can even download them)
I read through some of the help-desk-support threads and based on that I suspended the running jobs (not sure if some threads are responsible for returning thumbnails?) I'll restart them (maybe with lower numbers if that is indicated and it helps, but I thought suspending them altogether would be the most impactful way to test reduction of jobs as a contributing issue)
There are jobs that are still pending/working (but I paused them when I ran into the issue being described in hopes of fixing the thumbnails)
4 Replies
:wave: Hey @cgp,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Thanks for the detailed description.
As the auto-post above suggests, please add:
Your docker-compose.yml and .env files. Logs from all the containers and their status (see above).A few comments:
(in particular the ones in the shared image)What do you mean?
not sure if some threads are responsible for returning thumbnails?That's fine. Jobs themselves are not serving requests and are not responsible for returning thumbnail responses.
the thumbnails were missing from the initial uploadThat's unexpected, right. Existing thumbnails are not modified, unless Generate Thumbnails All job was triggered.
Weird, maybe I accidentally hit general thumbnails again?
(oh -- because they all are showing now)
(after the jobs all finished)
Thank you for following up, much appreciated, I'll close this out
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